Error messages
Here are example error messages for instructors and students
Problem
Write a scheduled maintenance error for instructors.
Team
Content strategy and UX design
Solution
- Make sure the image and copy support each other
- Focus on the reason it’s worth the wait
Correction: We used EST
Problem
Try a different approach to a page not found error for students
Team
Content strategy and UX design
Solution
Use copy familiar to students in other contexts; for example, skipping class.
Include a way for students to start over.
Problem
Try a different approach to let students know that Pearson+ isn’t available yet for a student’s country.
Team
Content strategy and UX design
Solution
Use more positive phrasing to indicate that Pearson+ is still adding supported countries.
Include a way for students to find what they’re looking for.
Good to know
This was my first brainstorm. Bucket list might not be a phrase familiar to all students.
Problem
Offline error message for when a student tries an action that requires them to be online.
Team
Content strategy and UX design
Solution
- Kept right now to stay more conversational.
- Included Not to worry! in case students are trying to sign in to complete homework.
